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Operations Coordinator

Full-time Vadodara, India
Operations Coordinator
Marketing Specialist


Role and Responsibilities

  • Manage day-to-day Operations administration functions and actively pursue strategic and operational objectives.
  • Coordinate with Project engineers and customers for smooth site team/equipment mobilization.
  • Processing Purchase requisitions/orders.
  • Maintain and update the backlog forecast.
  • Maintain constant communication with management, staff, clients, and vendors to ensure proper operations of the organization.
  • Manage data collection for updating operations metrics (manpower/projects forecast) to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
  • Maintain all relevant operations documentation until completion of the project ensuring all costs are captured for invoice purposes.
  • Invoicing the customer after tabulating all details within the time limit.
  • Monitor, tabulate, and verify field crew timesheets, overtime, and expenses and forward to the Operations Executive.
  • Maintain hand inventory list (Consumables, Spare Parts for Assets)
  • Handover Pipeline Data Sheet and scope of Work to Service Engineers before Site Mobilization
  • In conjunction with relevant Operations arrange logistics of manpower and equipment to/from customer/vendor sites in line with job requirements.
  • Liaise with customers and relevant project engineers on requirements of logistics of manpower and equipment.
  • Coordinate requirements for visas, site passes, travel, and accommodation requirements, etc. with the operations executive.
  • Ensure technicians receive the job file prior to traveling to the customer’s site.
  • Preparation of Daily Work Schedule report ensuring information is accurate and current.
  • Provide support to other departments, as and when required.
  • Ensure business processes as defined by ERP are well followed.
  • Follow up vehicle maintenance and allocation of company vehicles.
  • Maintain updated CV’s of all technicians/service engineers.
  • Arrange and coordinate site training/induction schedules for manpower. Maintain training records and pass information.

Knowledge, Skills & Experience:

  • Bachelor’s degree (or equivalent) in operations management, business administration, or related field
  • Two or more years of proven experience in an operations role
  • Strong budget development and oversight skills
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
  • Highly trained in conflict management and business negotiation processes
  • Knowledge of general business software and an aptitude for learning new applications
  • Strong IT skills, including database development.
  • Ability to communicate in more than one language.
  • Ensure work is completed within budgeted time.

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